1. Information We Collect — Travelers
MayDay Passport collects and stores the following information locally on your device:
- Profile information (name, home country)
- Optional profile photo or avatar
- Optional medical information (blood type, allergies, medications, medical conditions) — self-reported by you for personal emergency reference
- Emergency contact details (names, phone numbers, email addresses)
- Trip information (destinations, dates)
- Document references stored in your Safety Vault
- Safety Circle memberships and check-in activity
- Language and app preferences
If you choose to add a profile photo, a copy of your photo is securely stored on our servers and shared only with members of your Safety Circle so they can recognize you. Your photo is not shared publicly or with third parties, and you can change or remove it at any time from your profile.
Medical and health information (such as blood type, allergies, and medications) is sensitive, special-category information, so we treat it with particular care. It is entirely optional and is stored only locally on your device; it is never transmitted to our servers or any third party. It is used only to power on-device safety reminders and to be available to you during an emergency, and it is shown only to you. The app does not automatically include this information in SOS alerts, Safety Circle messages, or any shared content. You can edit or delete this information at any time, and uninstalling the app removes it from your device.
2. Information We Collect — Travel Advisors
If you register as a travel advisor, MayDay Passport collects and stores the following information:
- Advisor profile (name, agency name, advisor code)
- Client connection records
- Messages sent to and received from clients
- Dashboard activity and check-in prompts
Advisor data is synced with our servers to enable client management and messaging features.
3. How We Use Your Information
Your information is used solely to provide the features of MayDay Passport:
- Displaying relevant emergency numbers for your travel destination
- Enabling SOS alerts to your designated emergency contacts
- Calculating your Travel Ready Score
- Facilitating Safety Circle check-ins and group alerts
- Connecting you with your Travel Advisor (if applicable)
- Enabling advisor-to-client communication and trip management
4. Location Data
MayDay Passport may request access to your device location when you use the SOS feature. Location data is shared only with your designated emergency contacts as part of an SOS alert and is not stored on our servers or shared with third parties.
GPS coordinates are captured only at the moment of sending an SOS. The app does not continuously track your location in the background.
5. Data Storage and Security
Most of your data is stored locally on your device using secure on-device storage. Some features (trips, Safety Circles, advisor connections) may sync data with our servers to enable collaboration. We do not sell, rent, or share your personal information with third parties for marketing purposes.
When you accept this Privacy Policy and our Terms of Use, we keep a minimal record of that acceptance — the policy version and the time it was accepted — tied to your anonymous device identifier. This record is used only to confirm your agreement to the current versions and is never used for tracking or advertising.
Safety Vault documents are protected by a user-created PIN and stored locally on the device. Screenshot protection is enabled on premium content screens to prevent unauthorized capture of sensitive information.
6. What We Do Not Store
MayDay Passport does not store the following on its servers:
- Copies of identity documents (passports, visas, IDs) — these are stored locally in your Safety Vault on your device only
- Payment or credit card information — all billing is handled by Apple or Google
- Biometric data
- Continuous location tracking data — GPS coordinates are captured only at the moment of an SOS alert
7. Notifications and Messaging
MayDay Passport may send push notifications for trip reminders, Safety Circle check-in prompts, SOS alerts, and advisor messages. You can enable or disable notifications at any time through the app settings or your device settings.
Message content is transmitted through our servers to facilitate delivery but is not used for advertising or shared with third parties. No notification content is stored on our servers beyond the time needed for delivery.
8. Subscriptions, Payment Data, and Third-Party Sub-Processors
MayDay Passport offers optional subscription plans (Essential and Pro). All subscription payments are processed through Apple's App Store or Google Play Store. We do not collect, store, or have access to your payment information, credit card details, or account credentials.
MayDay Passport relies on a limited set of third-party service providers (sub-processors), each receiving only the data needed for its function:
- Apple App Store and Google Play — process subscription billing; we never see your payment details.
- RevenueCat — manages subscription status using an anonymous subscriber identifier and does not receive your personal profile information.
- OpenAI — powers the optional AI features and receives only your typed question and selected destination, as described in the AI-Assisted Features section.
- Sentry — provides crash and diagnostic reporting, receiving anonymous error and device data as described in the Diagnostics and Crash Reporting section.
- Neon — our cloud database provider, which securely stores synced data such as your trips, emergency contacts, Safety Circle information, and optional profile photos.
- Google Drive — stores encrypted backups of app data for disaster recovery.
- Sanity — delivers safety-guide content and does not receive your personal data.
- Unsplash — provides destination photos and receives only the destination name you search.
We do not sell your personal information, and we do not share it with third parties for advertising.
9. AI-Assisted Features
Some optional features — the AI Safety Advisor and the Travel Crisis Assistant — use artificial intelligence provided by OpenAI to generate responses. When you use these features, only the question you type and the destination or country you select are sent to OpenAI; we do not send your name, email, emergency contacts, documents, or location.
Under OpenAI's API data-usage terms, this information is not used to train OpenAI's models and is retained only briefly for abuse monitoring before deletion. These features are entirely optional, and no data is sent to OpenAI unless you choose to use them. AI responses are general guidance only and may be inaccurate or incomplete, so always verify important information with official sources and contact emergency services directly in a crisis.
10. Diagnostics and Crash Reporting
To keep the app reliable, we use Sentry to collect anonymous crash reports and diagnostic data when the app encounters an error. This may include your device model, operating system version, app version, and a technical description of the error.
Sentry is configured not to attach personal identifiers, and it does not collect advertising identifiers such as the IDFA or track you across other apps or websites. This information is used solely to diagnose and fix problems.
11. Third-Party Links
MayDay Passport contains links to third-party websites, including charitable organizations and official government visa and immigration portals. These links are provided for informational purposes only.
We do not control and are not responsible for the content, privacy policies, or practices of these third-party websites. We encourage you to review the privacy policies of any third-party site you visit. No personal data is shared with these third-party websites when you tap a link in the app.
12. Your Rights
You can delete your profile data, emergency contacts, trips, and vault documents at any time through the app. A "Delete My Account" option is available in the Profile screen, which permanently removes all your data from both the device and our servers.
Uninstalling the app removes all locally stored data from your device.
13. Children's Privacy
MayDay Passport is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
14. Contact
If you have questions about this Privacy Policy or the platform, please contact us at maydaypassport@gmail.com.